Frequently Asked Questions
Everything you need to know about our stone-ground chocolate.
What makes Taza Chocolate different from traditional chocolate?
We use traditional Mexican stone mills to grind our cacao. This process keeps the cacao's unique flavors intact and creates a bold, gritty texture that sets us apart from highly processed, smooth chocolates.
Is your chocolate organic and fair trade?
Yes! We are proud to be USDA Organic certified and we pioneered the first third-party certified Direct Trade cacao sourcing program to ensure farmers receive premiums above Fair Trade prices.
How do you prevent chocolate from melting during shipping?
During warmer months or when shipping to hot climates, we use insulated packaging and ice packs to ensure your chocolate arrives in perfect condition. We also offer expedited shipping options.
Are Taza products vegan and gluten-free?
All Taza Chocolate products are gluten-free, dairy-free, and soy-free. Most of our products are vegan, though we always recommend checking the specific ingredient list on our seasonal items.
What is your return policy for food items?
Due to the perishable nature of chocolate, we cannot accept returns. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact our support team within 14 days for a replacement or refund.
How should I store my stone-ground chocolate?
For the best experience, store your chocolate in a cool, dry place between 60-70°F. Avoid refrigeration if possible, as moisture can cause the sugar to bloom and change the texture.